Sociologist Dr. Robert Chen argues diversity training often fails because mandatory programs create defensive reactions.
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readingWhich finding would best support Chen's critique?
A
Companies spend billions on training
B
Mandatory training showed 5% bias increase; voluntary training showed 30% decrease—psychological reactance explains the difference
C
Bias exists in workplaces
D
Trainer quality varies
Correct Answer: B
Choice B is the best answer. Mandatory worse, voluntary better proves defensive reaction issue.
💡 Strategy: Program failure claims need comparison to successful alternatives.